How much does shipping cost?
Australia: We offer free shipping on all orders over $100. Our standard shipping rate is just $8.
New Zealand: We offer free shipping on all orders over $250. Our standard shipping rate is just $20. All duties and taxes are paid for, so you are not responsible for any additional fees or charges.
When will my order be shipped?
Our warehouse is closed over weekends and Victorian public holidays. We endeavour to ship orders out as quickly as possible, however during peak season and sale events, please expect delays of up to 2 working days on orders being dispatched.
- Orders placed before 12pm AEST Monday – Friday will usually be shipped same day
- Orders placed after 12pm AEST Monday – Friday will usually be shipped next day
- Orders placed after 12pm Friday, and over the weekend, will usually be shipped Monday
How long will my order take to reach me?
It depends on your location, but on average we have found that parcels arrive within 2 – 5 days after leaving our warehouse.
Who delivers my order?
We use an Australian-owned company called Shippit to send our orders. We chose Shippit because they offer really great customer service – which we know is super important when you’re patiently waiting for your new clothes!
Depending on where you are based, your order will be sent by either Couriers Please or AusPost – we select the courier that delivers your parcel to you the quickest, depending on your location.
When your order leaves our warehouse, it is the responsibility of the courier to deliver it to you. On the tracking email that you receive, there will be a contact phone number for the courier that is delivering your parcel – if you have any questions you can call them.
Please ensure that you provide an appropriate daytime delivery address and you make sure somebody is available to accept your delivery. If no-one is available to accept your delivery, a card will be left with further information on what you must do next.
How can I track my order?
When your order leaves our warehouse, you will receive an email with your tracking number.
Who takes care of order dispatch?
We use Vance Clothing as our third party warehouse partner – they look after our storage, stock, order packing, deliveries and returns. Vance Clothing are a family owned and operated business, and we have been working closely with them for over 5 years.